Back to store ->

LEWKIN - Hong Kong

WHERE DO YOU SHIP?

HOW MUCH IS SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

WHEN THE ORDER WILL BE SHIPPED OUT?

FAILED DELIVERY SITUATION

TAX AND CUSTOM DUTIES

RESTRICTIONS

HOLIDAYS

DOCUMENT REQUEST FROM SHIPPING CARRIER

Shipping

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

Tracking

Shipping & Tracking

HOW DO I KNOW WHAT SIZE TO CHOOSE?

THE PRODUCT IS DIFFERENT FROM  WHAT I EXPECTED!

I RECEIVED A FAULTY ITEM!

I RECEIVED THE INCORRECT ITEM!

Product Issues

I ORDERED THE WRONG SIZE/COLOR!

I’M MISSING AN ITEM FROM MY ORDER!

WHY WAS MY ORDER CANCELLED / REFUNDED?

WHY ISN'T MY PROMO CODE WORKING?

Order Issues

Products & Order Issues

STUDENT DISCOUNT

HK$100 discount code offered on orders HK$999+

MY PROMO CODE HAS EXPIRED. CAN I REQUEST ANOTHER ONE?

Discount

RETURN POLICY

HOW DO I SUBMIT A RETURN?

CAN I RETURN A SALE ITEM?

RETURN SHIPPING LABEL?

HAVE YOU RECEIVED MY RETURN?

MORE ABOUT EXCHANGES

DAMAGES AND ISSUES

Returns

Changes & Cancellations

WHICH PAYMENT TYPES DO YOU ACCEPT?

HOW DO I CHANGE MY CURRENCY?

Payment

HOW LONG SHOULD A REFUND TAKE TO REACH ME?

Refund

Payment & Refund

WHY ISN'T MY ACCOUNT LOGIN WORKING?

Account Issues

WHY HAVE THE PRODUCTS FROM MY WISHLIST BEEN REMOVED(NOT DISPLAYED)?

THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?

Wishlist Issues

Account & Wishlist issues

Contact us

CUSTOMER SERVICE TEAM

WANNA COLLAB WITH US?

COLLAB

We’re Moving! Everything You Need to Know About LEWKIN.COM Transition

Exciting news! To enhance your shopping experience, we are merging our regional stores into LEWKIN.COM, our global platform where you can access more products and services in one place. Here’s what you need to know:✔ March 31, 2025 – Orders will no l

Exciting news! To enhance your shopping experience, we are merging our regional stores into LEWKIN.COM, our global platform where you can access more products and services in one place.Here&#x2019;s what you need to know: &#x2714;&#xA0;March 31, 2025 &#x2013; Orders will no longer be accepted on regional stores. &#x2714; April 30, 2025 &#x2013; Regional websites will close and redirect to LEWKIN.COM.Below, you&#x2019;ll find answers to common questions regarding this change. If you have further inquiries, please reach out to LEWKIN.COM Customer Service (<a href="mailto:lewkin@lewkin.com" style=" text-decoration: underline;">lewkin@lewkin.com</a> ). <hr> 1. Store Closure Details<h3 id="isPasted">Q1. Why is <a href="http://HK.LEWKIN.COM">HK.LEWKIN.COM</a> closing?</h3>A: To provide a better shopping experience, we are consolidating individual stores into <a href="http://LEWKIN.COM">LEWKIN.COM</a> (Global Store).Now, you can explore more products and receive enhanced customer service from a single platform. <h3 id="q2-does-lewkincom-support-hong-kong-currency-and-language">Q2. Does <a href="http://LEWKIN.COM">LEWKIN.COM</a> support Hong Kong currency and language?</h3>A: Yes! <a href="http://LEWKIN.COM">LEWKIN.COM</a> (Global Store) supports various currencies and languages, including Hong Kong dollars and Traditional Chinese.You can select your preferred language and currency in the settings.<h3 id> </h3><h3 id="q3-what-is-the-store-closure-schedule">Q3. What is the store closure schedule?</h3>A: The transition schedule is as follows:<ul><li style="font-size: 16px;">March 31 at 1 PM (HKT): Orders will no longer be accepted on the local store.</li><li style="font-size: 16px;">Until April 30: You can still view order history and process returns.</li><li style="font-size: 16px;">After April 30: The local website will redirect to <a href="http://LEWKIN.COM">LEWKIN.COM</a>.</li></ul> <h3 id="isPasted">2. Orders &amp; Shipping</h3><h3 id="q4-can-i-place-orders-on-the-local-store-after-march-31">Q4. Can I place orders on the local store after March 31?</h3>A: No. From March 31 at 1 PM (HKT), orders will no longer be accepted.However, you can continue shopping at <a href="http://LEWKIN.COM">LEWKIN.COM</a> (Global Store).<h3 id="-1"> </h3><h3 id="q5-will-my-previous-orders-still-be-shipped">Q5. Will my previous orders still be shipped?</h3>A: Yes! Orders placed before March 31 will be shipped as usual.You can track your order through the same tracking system.<h3 id="-2"> </h3><h3 id="q6-can-i-purchase-the-same-products-at-lewkincom">Q6. Can I purchase the same products at <a href="http://LEWKIN.COM">LEWKIN.COM</a>?</h3>A: Most products will still be available on <a href="http://LEWKIN.COM">LEWKIN.COM</a>.However, some items may not be available due to global store policies. <h3 id="3-order-history--returns">3. Order History &amp; Returns</h3><h3 id="q7-how-can-i-check-my-past-orders">Q7. How can I check my past orders?</h3>A: Until April 30, you can check your order history on the local store.After that, you can contact <a href="http://LEWKIN.COM">LEWKIN.COM</a> Customer Service (<a href="mailto:lewkin@lewkin.com">lewkin@lewkin.com</a>) for assistance. <h3 id="q8-how-do-returns-and-refunds-work">Q8. How do returns and refunds work?</h3>A: Until April 30, the local store&#x2019;s return and refund policies remain the same.<ul><li style="font-size: 16px;">Returns must be requested through the local store as usual.</li><li style="font-size: 16px;">After April 30, returns will no longer be accepted, and <a href="http://LEWKIN.COM">LEWKIN.COM</a>&#x2019;s return policy will apply.</li></ul><h3 id="-3"> </h3><h3 id="4-membership--shipping">4. Membership &amp; Shipping</h3><h3 id="q9-what-happens-to-my-discount-codes-gift-cards-and-points">Q9. What happens to my Discount Codes, Gift Cards, and Points?</h3>A:<ul><li style="font-size: 16px;">Discount Codes from the local store cannot be used on <a href="http://LEWKIN.COM">LEWKIN.COM</a>.</li><li style="font-size: 16px;">Gift Cards and Points may be transferable. Please contact <a href="http://LEWKIN.COM">LEWKIN.COM</a> Customer Service (<a href="mailto:lewkin@lewkin.com">lewkin@lewkin.com</a>) to check eligibility and receive further instructions.</li></ul><h3 id="-4"> </h3><h3 id="q10-can-i-use-my-existing-account-on-lewkincom">Q10. Can I use my existing account on <a href="http://LEWKIN.COM">LEWKIN.COM</a>?</h3>A: No. You must create a new account on <a href="http://LEWKIN.COM">LEWKIN.COM</a>.Previous account data (order history, etc.) will not be transferred.<h3 id="-5"> </h3><h3 id="q11-will-the-shipping-policy-remain-the-same">Q11. Will the shipping policy remain the same?</h3>A: <a href="http://LEWKIN.COM">LEWKIN.COM</a> offers worldwide shipping, but shipping fees and policies may vary by region.Please check the Shipping Information page on <a href="http://LEWKIN.COM">LEWKIN.COM</a> for details.<h3 id="-6"> </h3><h3 id="5-lewkin-app-usage">5. LEWKIN App Usage</h3><h3 id="q12-where-can-i-download-the-lewkin-app">Q12. Where can I download the LEWKIN App?</h3>A: You can download the LEWKIN App using the link below or by scanning the QR code.This will direct you to the Apple App Store or Google Play Store.&#x27A1;&#xFE0F; <a href="https://6z190s0r.tapc.art/">Download LEWKIN App</a><img src="https://attachments.gorgias.help/Aa90l7Er49xJWorj/hc/B9Zby7ZrQ87eNk3R/2025031206-cefb6877-26d1-4ff0-88cf-d719e1bf9e64-qr%20(3).png" style="width: 246px;" class="fr-fic fr-dib"> <h3 id="q13-can-i-continue-using-the-lewkin-hk-jp-and-sg-apps">Q13. Can I continue using the LEWKIN HK, JP, and SG Apps?</h3>A: No.<ul><li style="font-size: 16px;">From March 31, new orders will no longer be accepted.</li><li style="font-size: 16px;">After April 30, the existing regional apps will be discontinued. Please download the LEWKIN Global App in advance.</li></ul><h3 id="-7"> </h3><h3 id="q14-can-i-use-my-old-account-on-the-new-lewkin-app">Q14. Can I use my old account on the new LEWKIN App?</h3>A: No. Your account from the HK, JP, or SG apps will not be transferred.You will need to create a new account on the LEWKIN App, and this account can also be used on <a href="http://LEWKIN.COM">LEWKIN.COM</a>.<h3 id="-8"> </h3><h3 id="6-other-inquiries">6. Other Inquiries</h3><h3 id="q15-will-payment-methods-change-on-lewkincom">Q15. Will payment methods change on <a href="http://LEWKIN.COM">LEWKIN.COM</a>?</h3>A: <a href="http://LEWKIN.COM">LEWKIN.COM</a> supports the same payment methods as the local stores.Additionally, more payment options will be available soon.<h3 id="-9"> </h3><h3 id="q16-can-i-still-contact-the-previous-customer-service">Q16. Can I still contact the previous customer service?</h3>A: Yes! Customer service will be available until April 30.After that, please contact <a href="http://LEWKIN.COM">LEWKIN.COM</a> Customer Service (<a href="mailto:lewkin@lewkin.com">lewkin@lewkin.com</a>) for assistance.<a href="http://LEWKIN.COM">LEWKIN.COM</a> will also support inquiries related to previous orders.

All articles

Categories